A Call Center is a department centralized for directing phone calls from potential and current customers. They can handle inbound and outbound calls and are generally located within a particular company or are outsourced to other companies that specialize in handling customer calls.
Types of Calls taking place in a Call Center
A kuttekeskus generally revolves around the following types of interactions or calls taking place in them:
- Inbound Calls
These are the calls that come from the clients to the center if they have a problem or wish to ask questions. They are expected to be answered as effectively and quickly as possible. They prove out to be an excellent opportunity for delighting clients with exceptional customer services.
- Outbound Calls
These are the calls originated for sales, surveys regarding customer services, collection of money, follow-ups to inbound call requests by the staff of the call center. They might get tricky for the client because of the convenience of time.
Types of Call Centers
- Inbound Call Centers
- Blended Call Centers
- Outbound Call Centers
- In-house Call Centers
- Offshore Call Centers
- Outsources Call Centers
- Virtual Call Centers
Elements of an Inbound Call Center Call
Call Centers aim to provide organizations with a convenient and effective method of solving their customers’ problems or addressing their needs. The primary basis of a call center operation is the calls between the caller or the customer on the other line and the agent responsible for answering the calls.
The basic structure of a call in a Call Center
Three major elements of an inbound call to a kuttekeskus that agents are to be trained on are:
- Opening of a call with a greeting and an introduction
- Focused body of the call
- Closing of a call with a thank you and farewell
Efficient handling of calls requires a lot of thought to go into the category of being a perfectly efficient process. With this, an organization can ensure that its customers are given the best possible experience.